Terms of Service

HR Risk Score — operated by HR Excellence Partners

Last updated: 21 March 2026 · Effective date: 21 March 2026

1. Parties and Acceptance

1.1 Parties

These Terms of Service (“Terms”) constitute a legally binding agreement between:

Vasily Papadopoulos trading as HR Excellence Partners (ABN: 99 779 323 739) (“we”, “us”, “our”, “the Company”); and

the individual or legal entity accessing or using the Platform (“you”, “your”, “User”, “Client”).

1.2 Acceptance

By accessing the Platform at hrriskscore.com.au, completing the onboarding form, submitting an assessment, or making a purchase, you confirm that:

1. you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference);
2. if you are accepting these Terms on behalf of a company or other legal entity, you have authority to bind that entity to these Terms, and “you” refers to that entity;
3. you are at least 18 years of age and have legal capacity to enter into a binding contract under Australian law.

1.3 Business Consumers

Our Platform is intended for use by businesses and business professionals, not individual consumers acting in a personal capacity. To the maximum extent permitted by law, consumer protection legislation that applies only to individuals acting for personal, domestic, or household purposes does not apply to your use of the Platform.

2. Description of Services

2.1 The Platform

We operate an online HR diagnostic and reporting platform (“the Platform”) that:

1. presents a structured questionnaire of 34 questions across 7 HR compliance categories (“the Assessment”);
2. calculates a weighted HR risk score based on your responses (“the Score”);
3. generates a written report containing findings, risk categorisations, and general HR compliance recommendations (“the Report”), with AI-assisted drafting reviewed by a qualified HR consultant;
4. provides access to a complimentary one-hour HR consultation with a member of the HR Excellence Partners team (“the Consultation”), as detailed in clause 6.

2.2 Nature of the Services

THE SERVICES ARE INFORMATIONAL AND CONSULTATIVE IN NATURE. THEY DO NOT CONSTITUTE LEGAL ADVICE, LEGAL SERVICES, OR THE PROVISION OF A LEGAL OPINION.

The Report and any associated communications do not create a solicitor-client relationship or any equivalent professional relationship governed by legal professional privilege. The Services are intended to assist business owners and managers in identifying potential HR compliance gaps. They are not a substitute for specific legal advice tailored to your circumstances, and nothing in the Report should be relied upon as legal advice.

3. Account and Onboarding

3.1 Accuracy of Information

You agree to provide accurate, current, and complete information during the onboarding process and throughout your use of the Platform. You acknowledge that the accuracy of the Score and the relevance of the Report’s findings depend entirely on the accuracy of the information you provide.

3.2 Your Responsibility for Responses

You are solely responsible for the responses you provide in the Assessment. We do not verify, audit, or independently confirm any information you provide. Inaccurate or incomplete responses will produce inaccurate or incomplete results, and we accept no liability for Reports generated on the basis of inaccurate or incomplete information.

3.3 Assessment Completion

The Assessment must be completed in good faith. You must not provide deliberately false or misleading information. Doing so may constitute a misrepresentation and will void any entitlement to the Report or Consultation.

4. Fees and Payment

4.1 Pricing

The current fee for the Report and associated Consultation is displayed on the Platform at the time of purchase. All fees are quoted in Australian Dollars and are exclusive of Goods and Services Tax (“GST”) unless otherwise stated.

4.2 GST

Where the supply of our Services constitutes a taxable supply under the A New Tax System (Goods and Services Tax) Act 1999 (Cth), GST will be added to the fee at the applicable rate. A tax invoice will be issued to you.

4.3 Payment Processing

All payments are processed by Stripe, Inc., a third-party payment processor. By submitting payment, you agree to Stripe’s terms of service and privacy policy. We do not store your credit card details.

4.4 Payment Obligation

Payment is required in full before the Report is generated. We have no obligation to generate or deliver the Report until payment has been received and confirmed.

4.5 Failed Payments

If a payment fails or is declined, we will notify you via email. We are under no obligation to hold your Assessment data pending payment resolution, though we will endeavour to preserve your data for a reasonable period.

4.6 Price Changes

We reserve the right to change our fees at any time. Price changes will not affect purchases already completed. New fees will be displayed on the Platform and will apply to all new purchases after the effective date.

5. Refund Policy

5.1 General Position

Subject to your rights under Australian Consumer Law (“ACL”), fees paid for the Report are non-refundable once the Report has been generated and delivered to you.

5.2 Pre-Delivery Refunds

If payment has been made but the Report has not yet been generated or delivered, you may request a refund by contacting us within 5 business days of payment. We will assess such requests on a case-by-case basis at our sole discretion.

5.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the ACL, including any statutory guarantee that cannot lawfully be excluded. Where the ACL applies:

1. if a failure is minor, we may choose to repair or re-supply the service rather than provide a refund;
2. if a failure is major, you are entitled to a refund or to cancel the contract for services.

5.4 Disputes

If you are dissatisfied with your Report, please contact us in the first instance at hello@hrriskscore.com.au. We will endeavour to resolve disputes fairly and promptly.

6. Report Delivery and the Consultation

6.1 Report Review and Delivery

After your Assessment is completed and payment is confirmed, we will generate your Report. The Report undergoes a review by a qualified HR consultant at HR Excellence Partners before delivery. We aim to deliver Reports within 1–2 business days of payment confirmation.

6.2 Delivery Method

The Report will be delivered to the email address you provided at onboarding. You are responsible for ensuring that the email address is accurate and that you have access to it. We accept no liability for Reports that cannot be delivered due to an incorrect email address or email system issues outside our control.

6.3 The Consultation

Each Report purchase includes a complimentary one-hour HR consultation (“Consultation”) with a member of the HR Excellence Partners team. The following conditions apply:

1. The Consultation must be booked within 14 days of the Report delivery date. After this period, the entitlement to the Consultation expires.
2. The Consultation is provided via video call or telephone, at our election.
3. The Consultation is provided once only per Report purchase. It is not transferable to another business or individual.
4. The Consultation is a general discussion of the Report findings. It does not constitute legal advice.
5. We reserve the right to reschedule the Consultation with reasonable notice if we are unable to fulfil the originally scheduled time.

7. Intellectual Property

7.1 Our Intellectual Property

All intellectual property rights in and to the Platform, including but not limited to the software, source code, algorithms, scoring methodology, question bank, recommendation library, design, graphics, text, and all other content, are owned by or licensed to us. Nothing in these Terms grants you any rights in or to our intellectual property except the limited licence set out in clause 7.3.

7.2 Your Report

Upon receipt of payment in full, we grant you a non-exclusive, non-transferable, royalty-free licence to use, reproduce, and share your Report for your own internal business purposes. You may not:

1. resell, sublicense, or commercially exploit the Report or any part of it;
2. use the Report’s structure, scoring methodology, or recommendation content to create a competing product or service;
3. represent the Report as your own work, remove our branding, or misrepresent its authorship.

7.3 Limited Platform Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform solely for the purpose of completing an Assessment and accessing your Report. This licence does not permit you to:

1. copy, modify, adapt, or reverse-engineer any part of the Platform;
2. use automated tools (bots, scrapers, crawlers) to access the Platform;
3. access the Platform for any purpose other than the legitimate use of our Services.

7.4 Your Content

You retain all rights in the information and data you submit through the Platform. By submitting information, you grant us a non-exclusive licence to use, process, and store that information for the purposes described in this Agreement and in our Privacy Policy.

8. Disclaimer of Warranties

8.1 General Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

8.2 Specific Disclaimers

We do not warrant that:

1. the Report constitutes legal advice or will ensure your business’s compliance with any applicable law or Modern Award;
2. the Assessment covers all areas of HR risk specific to your business, industry, or circumstances;
3. the Score or risk categorisation is accurate or complete for your specific situation;
4. following the recommendations in the Report will prevent any Fair Work claim, regulatory action, or other legal proceeding;
5. the Platform will be uninterrupted, error-free, or free from harmful components;
6. any defects in the Platform will be corrected.

8.3 Legal Compliance

The Report provides general guidance based on our understanding of current Australian employment law, the Fair Work Act 2009, the National Employment Standards, and relevant Modern Awards as at the date of report generation. Laws and awards change. We make no warranty that the Report reflects the most current state of the law as at the date you read or act upon it.

YOU ARE STRONGLY ADVISED TO SEEK INDEPENDENT LEGAL ADVICE FROM A QUALIFIED EMPLOYMENT LAWYER OR HR PROFESSIONAL BEFORE TAKING OR REFRAINING FROM ANY ACTION ON THE BASIS OF THIS REPORT, PARTICULARLY IF YOUR ASSESSMENT IDENTIFIES CRITICAL OR ELEVATED RISK.

8.4 AI-Assisted Content

Portions of the Report are generated with the assistance of AI technology. While the AI output is reviewed by a qualified HR consultant before delivery, we do not warrant that AI-generated content is free from errors, inaccuracies, or omissions. You should review the Report critically and seek professional advice on any matter of significance.

9. Limitation of Liability

9.1 Exclusion of Consequential Loss

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE ALL LIABILITY FOR:

1. any indirect, incidental, special, consequential, or punitive loss or damage;
2. loss of profits, revenue, or anticipated savings;
3. loss of business, contracts, opportunities, or goodwill;
4. loss of data or corruption of data;
5. any Fair Work claim, penalty, back-pay liability, or regulatory action arising from your failure to act on, or your reliance upon, the Report;

WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.

9.2 Cap on Liability

To the maximum extent permitted by law, our aggregate liability to you for any claim arising out of or in connection with these Terms or the Services — whether in contract, tort (including negligence), or otherwise — is limited to the total fees paid by you for the Report giving rise to the claim.

9.3 ACL Non-Exclusion

Nothing in these Terms excludes any guarantee, right, or remedy under the ACL that cannot lawfully be excluded, including any consumer guarantee applicable to services supplied to you as a consumer under the ACL. Where we are permitted to limit our liability for a breach of a non-excludable guarantee, our liability is limited to re-supplying the services or paying the cost of having the services re-supplied.

9.4 Your Obligation to Mitigate

You have a duty to take all reasonable steps to mitigate any loss or damage you suffer in connection with the Services.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

1. your use of the Platform or Services;
2. any breach by you of these Terms;
3. any inaccurate, false, or misleading information you provide through the Platform;
4. your violation of any applicable law or the rights of any third party;
5. any claim by your employees, contractors, or other individuals arising from actions you take or fail to take in response to the Report.

11. Prohibited Use

You must not use the Platform:

1. in any way that violates any applicable law or regulation;
2. to transmit any material that is defamatory, offensive, or otherwise objectionable;
3. to attempt to gain unauthorised access to any part of the Platform or its systems;
4. to introduce any virus, malware, or other harmful code;
5. to impersonate any person or entity;
6. for any fraudulent or deceptive purpose;
7. to harvest or scrape data from the Platform;
8. in any way that interferes with or disrupts the Platform or its infrastructure.

We reserve the right to suspend or terminate your access to the Platform for any breach of this clause without notice and without liability.

12. Confidentiality of Report

Your Report is prepared specifically for your business and is intended to be confidential. You may share it internally within your organisation and with your professional advisers. You must not:

1. publish or distribute the Report publicly without our prior written consent;
2. provide the Report to any competitor of HR Excellence Partners;
3. use the Report in any legal proceeding as evidence of our assessment of your compliance status without our prior written consent.

We may use de-identified, aggregated data derived from assessments for benchmarking, research, and service improvement purposes in accordance with our Privacy Policy.

13. Suspension and Termination

13.1 By Us

We reserve the right to suspend or terminate your access to the Platform or to withhold delivery of the Report (without refund) if:

1. we reasonably believe you have provided false or misleading information;
2. you are in breach of these Terms;
3. we are required to do so by law or a regulatory authority;
4. we reasonably suspect fraud or other unlawful activity.

13.2 Effect of Termination

Upon termination, your licence to use the Platform ceases immediately. Clauses relating to intellectual property, limitation of liability, indemnification, confidentiality, and dispute resolution survive termination.

14. Privacy

Our collection and handling of personal information is governed by our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

15. Third-Party Services

The Platform integrates with third-party services including Stripe (payments), Supabase (database), Vercel (hosting), Resend (email), and Anthropic (AI). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the performance, availability, or practices of third-party services.

16. Changes to These Terms

We may amend these Terms at any time. Amended Terms will be posted on the Platform with a revised “Last updated” date. If you continue to use the Platform after the amended Terms are posted, you will be deemed to have accepted them.

For material changes, we will take reasonable steps to notify registered users by email. We recommend reviewing these Terms periodically.

17. Dispute Resolution

17.1 Negotiation

In the event of any dispute arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the dispute through good faith negotiation. You must contact us at hello@hrriskscore.com.au describing the dispute in reasonable detail. We will respond within 10 business days.

17.2 Mediation

If the dispute is not resolved within 30 days of the initial notice (or such longer period as the parties agree in writing), either party may refer the dispute to mediation administered by a recognised Australian mediation body, such as the Australian Disputes Centre (ADC) or Resolution Institute. The costs of mediation will be shared equally unless the mediator determines otherwise.

17.3 Litigation

Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from a court of competent jurisdiction. Subject to clauses 17.1 and 17.2, the parties submit to the exclusive jurisdiction of the courts of Victoria, Australia.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General Provisions

19.1 Entire Agreement

These Terms (together with our Privacy Policy) constitute the entire agreement between you and us in relation to the subject matter hereof and supersede all prior representations, negotiations, agreements, and understandings.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, it will be severed from these Terms and the remaining provisions will continue in full force and effect.

19.3 No Waiver

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of our business.

19.5 Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including natural disasters, acts of government, cyberattacks, telecommunications failures, or pandemics.

19.6 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between the parties. You are an independent third party and do not have authority to bind us in any way.

19.7 Notices

Notices to us must be sent to hello@hrriskscore.com.au. Notices to you will be sent to the email address you provided at onboarding.

20. Contact

For all enquiries regarding these Terms, please contact:

These Terms of Service have been prepared to protect the legal and commercial interests of HR Excellence Partners. They do not constitute legal advice. If you require advice about these Terms or your rights under them, please consult a qualified Australian commercial lawyer.